Frequently Asked Questions

Yes. Under Australian law (specifically regulations governed by the Therapeutic Goods Administration - TGA), you must have a valid prescription from an Australian registered medical practitioner to purchase nicotine vaping products. It is illegal to buy, possess, or import nicotine e-cigarettes or e-liquids without one.

During the checkout process, you will be prompted to upload a clear photo or PDF copy of your valid prescription. Alternatively, you can upload it via your Account Dashboard under the 'Prescriptions' tab before making a purchase. Our team will review the document before dispatching your order.

If your prescription has expired or does not meet the regulatory requirements, we cannot legally fulfill your order for nicotine products. We will contact you to request a valid document. If one cannot be provided, your order will be cancelled and refunded.

Yes, you do not need a prescription for 0mg (nicotine-free) e-liquids or hardware (devices, coils, pods). However, you must still be 18 years of age or older to purchase any vaping product from our store.

We offer express shipping via Australia Post. Orders placed before 2:00 PM AEST on business days are typically dispatched the same day. Express delivery usually takes 1-3 business days depending on your location, though rural areas may experience slightly longer transit times.

Yes! We offer free Express Shipping on all orders over $150 within Australia. For orders under this amount, a flat-rate shipping fee will be calculated at checkout.

No. We exclusively serve the Australian market. This allows us to ensure strict compliance with local TGA regulations and maintain our fast delivery standards for Australian customers.

Absolutely. All orders are shipped in plain, unmarked packaging to ensure your privacy. There is no external indication of the contents.

100% yes. We source directly from major manufacturers and authorized distributors. All our hardware and premium e-liquids are completely genuine and many come with manufacturer verification codes on the packaging.

Due to strict health and safety regulations, we cannot accept returns on e-liquids, coils, or disposable devices once the packaging has been opened, unless the product is deemed faulty upon arrival. Hardware defects are covered under manufacturer warranties (typically 90 days). Please refer to our full Returns Policy for detailed instructions.

If you believe your device is faulty, please contact our support team immediately. Do not attempt to repair the device yourself, as this will void the warranty. We may ask for a video or photos demonstrating the fault to expedite the replacement process.